GUARANTEE

BABY CARRIER WARRANTY

MALAMA BABY CARRIERS ARE SUBJECT TO A TWELVE MONTH WARRANTY FOLLOWING PURCHASE.

ALL PRODUCTS ARE SUBJECT TO SERIOUS QUALITY CONTROL. YOUR SATISFACTION IS OUR PRIORITY. IF YOU NOTICE ANY BREAKAGE, DEFECTIVE SEWING, DEFECT, MISSING PART, ETC. WE INVITE YOU TO CONTACT US DIRECTLY BY EMAIL SO THAT WE CAN ANALYZE THE PROBLEM. MALAMA RESERVES THE RIGHT TO DETERMINE, DEPENDING ON THE NATURE OF THE PROBLEM, WHETHER THE ITEM WILL BE REPAIRED, EXCHANGED OR REFUNDED.

WE ARE HERE TO HELP YOU AND OUR MAIN GOAL IS TO OFFER YOU A GREAT EXPERIENCE. BE ASSURED THAT WE WILL DO WHAT IS NECESSARY TO ENSURE YOUR SATISFACTION.

WE WANT YOU TO ENJOY YOUR PURCHASE AS LONG AS POSSIBLE. MALAMA OFFERS LIFETIME REPAIR SERVICES FOR YOUR BABY CARRIER (SOME CONDITIONS APPLY)*.

* IF THE PROBLEM IS RELATED TO WEAR, NO REPAIR CHARGES APPLY. SHIPPING COSTS WILL BE RESPONSIBLE FOR THE CUSTOMER.

* IF THE PROBLEM IS RELATED TO A MANUFACTURE DEFECT, NO REPAIR CHARGES APPLY. NO SHIPPING CHARGES APPLY.

WE WANT YOU TO ENJOY YOUR PURCHASE AS LONG AS POSSIBLE. MALAMA OFFERS LIFETIME REPAIR SERVICES FOR YOUR BABY CARRIER (CERTAIN CONDITIONS APPLY)*.

* If the problem is related to wear and tear, no repair charge applies . Shipping costs will be borne by the customer.

* If the problem is related to a manufacturing defect, no repair costs apply. No shipping charges apply.

repair request

Questions about how a repair works?

how long does it take for a repair?

Don't worry, we'll do it as quickly as possible, we know how difficult it can be to spend several days without your baby carrier. Our seamstress is very efficient. Repairs are quick. It takes 1-3 business days for shipping. Then 3 days for the repair. Then, a second time, 1 to 3 working days for shipping. The average repair time is 7 days in total.

how much does a repair cost?

ALL REPAIRS ARE FREE. You have no fees to pay. We send you a prepaid shipping label so you can ship your carrier to us. Once repaired, it will be sent back to you by express delivery.