FAQs

At Mālama, we don’t just make baby carriers — we design tools for connection and freedom for parents. Our products combine sleek design, tested ergonomics, and ease of use, to offer you a carrying experience that is both comfortable, safe, and intuitive. Every detail is designed to fit into your everyday life, not the other way around. That’s what makes all the difference.

Because we believe that babywearing should never be a source of stress. Mālama was born from the desire to make babywearing more accessible, intuitive, and comforting for modern families.

Our baby carriers are suitable from birth (7 lbs) up to approximately 35 lbs. Be sure to carefully read the user guide to ensure safe and comfortable babywearing at every stage.

Yes, many parents breastfeed while babywearing. Once you are comfortable with adjusting the baby carrier, you can find a position that allows for discreet and safe breastfeeding.

Yes, all of our models are tested to meet the safety standards in effect in Canada and the United States (ASTM 2236). Your baby’s comfort and safety are our top priority.

Yes. All of our models are designed to fit different body types: tall, short, slim, or muscular, everyone will find their comfort. The adjustments are simple and quick.

Yes, all of our models allow facing outwards babywearing once your baby has good muscle tone (usually around 5-6 months). We always recommend following the instructions in our user guide to ensure a safe posture.

Yes, once your baby is big enough (usually around 6 months), our models allow for back carrying. It’s ideal for freeing up your arms while keeping your baby close.

Our fabrics are selected for their breathability and lightness, while also being durable. Please refer to our product sheets for more details.

As long as both the wearer and the baby are comfortable, there is no strict time limit. Just be sure to take regular checks and pay attention to your baby's signals.

Each order includes a paper user guide. If you’ve misplaced it, you can download it from our website. We also recommend following us on Instagram so you don’t miss any tips on using the baby carrier or sling.

Yes. All of our models are designed to respect the physiological hip position, validated by health professionals (occupational therapists, kinesiologists, scientists) and in compliance with recognized standards.

Absolutely — provided you follow the instructions for use. It’s crucial to position your baby properly, keep their airways clear, and follow our recommendations step by step.

Our baby carriers are designed to last. They are machine washable on a delicate cycle, but we recommend consulting the care label and our full guide to preserve the fibers and colors.

Absolutely. Our fabrics are chosen for their comfort, durability, and ability to withstand daily use. Please note that linen is known to become softer with wear, so it is normal for your baby carrier to lose some of its stiffness over time.

We ship anywhere in Canada and the United States. Delivery times vary depending on your address, but we generally ship within 1 to 2 business days. If you wish to order from another country, please contact us by email.

If your order has not yet been shipped, contact us quickly by email. We will do our best to accommodate you.

Once your order has been shipped, you will receive an e-mail with a tracking link.

Unfortunately, we don't offer gift cards.

Yes, just indicate the recipient's address when ordering. You can also add a personalized message at checkout.

No, for our American customers, there are no hidden fees. All applicable charges are included at checkout.

Yes, shipping is free on all orders of 250 $ or more (before taxes), in Canada and the United States.

You have 7 days from the receipt of your order to request an exchange or a refund. The products must be unused, unwashed, and in their original packaging.

All of our products are covered by a free 12-month warranty against manufacturing defects. We offer repairs or exchanges, all at no cost and hassle-free.

Our service is fast and efficient. Most requests are processed within a few working days.