Mālama baby carriers are subject to a twelve month warranty following purchase.  All products are subject to serious quality control. Your satisfaction is our priority. If you notice a breakage, a defective seam, a defect, a missing part, etc. We invite you to communicate directly with us by email so that we can analyze the problem. Mālama reserves the right to determine, depending on the nature of the problem, whether the item will be repaired, exchanged or refunded.  We are here to help you and our main goal is to provide you with a wonderful experience. Rest assured that we will do what is necessary to ensure your satisfaction.