Malama Bebe | Warranty

MALAMA GUARANTEE

REPAIR SERVICE AND 12 MONTH WARRANTY

Mālama baby carriers are subject to a twelve month warranty following purchase.
All products are subject to serious quality control. Your satisfaction is our priority. If you notice a breakage, a defective seam, a defect, a missing part, etc. We invite you to communicate directly with us by email so that we can analyze the problem. Mālama reserves the right to determine, depending on the nature of the problem, whether the item will be repaired, exchanged or refunded.
We are here to help you and our main goal is to provide you with a wonderful experience. Rest assured that we will do what is necessary to ensure your satisfaction.

STEP 1

Contact us by email at info@malamabebe.com and remember to explain the problem you are experiencing. Attach photos or videos to help us better understand.

Step 2

Drop off your baby carrier to be repaired at the post office.

Step 3

Your baby carrier is being repaired at our workshop and we are working hard to get it back to you as soon as possible.

Step 4

Get your baby carrier now renewed!

request for repair

WE WANT YOU TO ENJOY YOUR PURCHASE FOR AS LONG AS POSSIBLE. MĀLAMA OFFERS LIFETIME REPAIR SERVICES FOR YOUR BABY CARRIER (CERTAIN CONDITIONS APPLY)*.

* If the problem is related to wear and tear, no repair fees apply. Shipping costs will be borne by the customer.

* If the problem is related to a manufacturing defect, no repair fee applies. No shipping fee applies.

YOU DIDN'T FIND AN ANSWER?

Send us an email and a team member will be happy to assist you further.