REFUND & EXCHANGE POLICY

Malama Bebe's interest is in the satisfaction of its customers. If, for any reason, you wish to cancel your order or make a return, please contact Customer Service directly at info@malamabebe.com. A member of the team will be happy to explain our process to you.

REFUND

Malama offers returns or refunds within 7 days of your purchase. You can return your product for a refund from the payment method used during your purchase. Items must be in perfect condition, as new, except defective products. Items on sale, promotion, discounted price, etc. are not refundable.

Malama reserves the right to refuse reimbursement for any items that do not meet the requirements mentioned above.

- Product should be in its original packaging, with all labels attached and with the instruction booklet.

- Product should be in its original state, neither used or washed.

- Product should be free of any odors, stains, andanimal or human hair.​

After acknowledging receipt of the package and verifying that the contents are in perfect condition, the return process will be initiated. A full refund will be issued upon receipt of the item at our premises. Allow up to ten business days for the refund to appear on your original payment method.

Note that on each order, a $16 fee will not be refunded for purchases made in Quebec and a $26 fee will not be refunded for purchases made in all other Canadian provinces. Return shipping costs are the responsibility of the customer.

EXCHANGE

Malama offers exchanges within 7 days of your purchase. You can exchange your products in return for a replacement product. ITEMS ON SALE, PROMOTION, DISCOUNTED PRICE, ETC. ARE NOT EXCHANGEABLE.

* Items must meet the same requirements as applied to refunds.

Customer is responsible for any exchange shipping costs.

DEFECTIVE PRODUCT

For a defective or damaged product, please contact Customer Service at info@malamabebe.com and attach photos of the damaged product with your return request.

Your request will be processed as soon as possible and we will replace your item at no additional cost on your part.

ORDER CANCELLATION

Malama reserves the right to cancel and/or refund all orders. If applicable, you will receive an order cancellation email and a refund. All items purchased during a promotion are final sales.

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