At Mālama, we value customer service that is thorough, transparent, and efficient. Below, you’ll find the information you need to reach us based on the nature of your request.

For general inquiries, please contact us by e-mail at info@malamabebe.com.

Our team is available Monday to Friday, exculding holidays. We aim to respond to all requests within 24 to 48 business hours. Please note that messages sent via platforms such as Facebook and Instagram are not received, so it's important to communicate with us by email only.

If your request concerns an existing order, please mention your order number in the message. This will enable us to process your request more quickly.

Please note that delivery times may vary according to destination. To consult our shipping policy and estimated delivery times, go to: shipping

Returns are accepted within 7 days of receipt of your order, in accordance with our returns policy. Products must be unused, in their original condition and with the packaging intact.

To initiate a return, please contact us by e-mail at info@malamabebe.com

If you have any questions about the use or care of your baby carrier, please consult our instruction manual. For technical inqueries or personal advice, please write to us at info@malamabebe.com.

For all collaboration requests (partnership, distribution, affiliation, press or other), please contact info@malamabebe.com

We do not have a physical storefront at this time. All our products are sold exclusively online via malamabebe.com.

We do not offer phone support in order to ensure better written follow-up and clear traceability of all communications.

A secure form is also available above. Please fill in all the required fields to enable us to process your request efficiently.